Return policy

At LEHANJO, we value your satisfaction and want to ensure that you have a smooth and hassle-free shopping experience. As an Online Shopping Marketplace, ensuring that both buyers and our verified sellers do business in a smooth, secured, transparent and confidential manner, we understand that there may be instances where as a buyer you need to return a product, and we have established the following return policy to guide you through the process.

  1. Eligibility for Returns:

    • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Some products, such as perishable goods, personalized items, or intimate apparel, may not be eligible for return due to hygiene or safety reasons. Please review the product description and any specific return eligibility mentioned on the product page.

  2. Return Request Process:

    • If you wish to return a product, first initiate a communication chat with the seller of the product in our inbuilt chat system and discuss prior to return the product(s), this is to help resolved any petty issues that can be resolved by the guideline and directives of the seller since they know much of their products they sell. When the product is indeed need to be return, please contact our customer support team within 7 days from the date of delivery. You can reach us through support@lehanjo.com. Kindly provide your order number, relevant details, and reason for the return. Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

  3. Return Authorization (if applicable):

    • In some cases, a return authorization may be required before you can proceed with the return. Our customer support team will provide you with the necessary instructions and any associated documentation for a smooth return process.

  4. Return Shipping:

    • Customers are responsible for the shipping costs associated with the return unless the return is due to a mistake on our part (representing our verified sellers) or a defective product. We recommend using a trackable shipping method and obtaining proof of shipment to ensure the safe return of the product.

  5. Inspection and Refund Process:

    • Once we (representing our verified sellers) receive the returned product, our team will contact the seller of product to inspect it to ensure it meets the return eligibility criteria. If the product passes the inspection, we will initiate the refund process. Refunds will be issued using the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.

  6. Non-Returnable Items:

    • Some items may not be eligible for return, including but not limited to digital downloads, softwares, gift cards, and certain health and personal care products. Please review the product description and any specific return eligibility mentioned on the product page.

  7. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue, which may include providing a replacement, arranging for a repair, or issuing a refund.

Please note that this return policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed of any updates.

If you have any questions or require further assistance regarding our return policy, please don't hesitate to contact our customer support team. We are here to help and ensure your shopping experience at LEHANJO is exceptional.

Thank you for choosing LEHANJO as your preferred online shopping marketplace.

Sincerely,

The LEHANJO Team