Refund policy

At LEHANJO, we are committed to ensuring your satisfaction with your purchases. We understand that there may be circumstances where a refund is necessary, and we have established the following refund policy to guide you through the process.

  1. Eligibility for Refunds:

    • Refunds are applicable in the following cases:
      • The product received is damaged, defective, or significantly different from what was described.
      • The order has been canceled within the allowed cancellation window, as specified in our cancellation policy.

  2. Refund Request Process:

    • If you believe you are eligible for a refund, please contact our customer support team within 7 days from the date of delivery or cancellation. You can reach us through support@lehanjo.com. Kindly provide your order number, relevant details, and a clear explanation of the issue. Our customer support team will guide you through the refund process.

  3. Evaluation and Refund Process:

    • Upon receiving your refund request, our team will evaluate the situation based on the provided information. We may request additional details or evidence, such as photographs of the damaged product, to support your claim.
    • If your refund request is approved, we will initiate the refund process. Refunds will be issued using the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.

  4. Non-Refundable Items:

    • Some items may not be eligible for refunds, including but not limited to digital downloads, gift cards, and certain health and personal care products. Please review the product description and any specific refund eligibility mentioned on the product page.

  5. Return Shipping:

    • In some cases, return shipping may be required to initiate the refund process. If this is applicable to your situation, our customer support team will provide you with detailed instructions on how to proceed.

  6. Refund Exceptions:

    • We reserve the right to deny a refund request if we find evidence of misuse, intentional damage, or violation of our terms and conditions. Additionally, if the product has been used or shows signs of wear and tear beyond what is considered reasonable, a partial refund may be issued instead of a full refund.

Please note that this refund policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed of any updates.

If you have any questions or require further assistance regarding our refund policy, please don't hesitate to contact our customer support team. We are here to help and ensure your shopping experience at LEHANJO is exceptional.

Thank you for choosing LEHANJO as your preferred online shopping marketplace.

Sincerely,

The LEHANJO Team