Cancellation policy

At LEHANJO, we strive to provide a seamless and transparent shopping experience for our valued customers. We understand that there may be instances where you need to cancel an order, and we have established the following cancellation policy to guide you through the process.

  1. Order Cancellation Window:

    • Customers can cancel their order within 24 hours of placing it. After this period, cancellation requests may not be accommodated as the order may have already been processed or shipped.

  2. Cancellation Process:

    • To cancel an order, please reach out to our customer support team as soon as possible. You can contact us through support@lehanjo.com. Please provide your order number and relevant details to assist us in processing your cancellation request promptly.

  3. Eligibility for Cancellation:

    • Cancellations are subject to the availability and status of the order. In some cases, cancellation may not be possible if the order has already been dispatched or is in the process of being fulfilled by the seller. Our customer support team will assess each cancellation request on a case-by-case basis.

  4. Refund Process:

    • If your cancellation request is approved and the order is eligible for cancellation, we will initiate the refund process. Refunds will be issued using the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.

  5. Exceptions to Cancellation:

    • Some products or services may be exempt from cancellation due to their nature, such as personalized or customized items. Additionally, time-sensitive or perishable goods may not be eligible for cancellation if they have already been prepared or shipped.

  6. Seller Cancellation:

    • In rare instances, a seller may need to cancel an order due to unforeseen circumstances or product unavailability. In such cases, our customer support team will notify you promptly and assist in providing suitable alternatives or processing a refund.

Please note that this cancellation policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed of any updates.

If you have any questions or require further assistance regarding our cancellation policy, please don't hesitate to contact our customer support team. We are here to help and ensure your shopping experience at LEHANJO is exceptional.

Thank you for choosing LEHANJO as your preferred online shopping marketplace.

Sincerely,

The LEHANJO Team